Returns & Refunds

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Purchases made through gleamldn.com are valid for a full refund, as long as the item(s) are returned within 10 days in a sealed, unopened and unused condition and NOT from our ILY or hair collections.. For health, safety and hygiene reasons, lingerie, hair and opened items are non-refundable, except for cases where faulty or incorrect item(s) are received. In this case, you should contact us here immediately so we may rectify. 

 

We currently do not offer exchanges.

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We are unable to offer refunds/exchanges on handmade items. Please ensure that you have chosen the correct colour/size/style before your purchase.

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The customer is responsible for the return shipping costs of the item. We strongly recommend using a tracked service/keeping proof of receipt when returning items. If you do not use a tracked service/have proof of return and your items are lost on their way back to us, unfortunately, there is nothing further we can do.